Operations Manager

Hubbub is looking for an operations all-rounder who takes pride in keeping things running smoothly and is excited by the idea of growing into something more. You'll be the lynchpin of a busy team - ensuring people have what they need, systems work well, and the office feels like a great place to be.

This role has a solid operational core, but its shape will flex depending on who you are. If you're earlier in your career, you'll find plenty of scope to grow and develop. If you're more experienced, you'll have real opportunity to lead on culture, systems strategy and organisational development. Either way, you'll be a key custodian of how Hubbub works and feels as an organisation.

A typical day could involve onboarding a new team member, brainstorming how to make a finance process smoother, triaging requests from our general inbox, liaising with our board of trustees, or organising a team social. About one day a week, you'll also be managing our Plastic Fishing project — a programme that takes businesses in the Docklands out on the water to tackle plastic pollution.

We're looking for someone who thrives on variety, takes initiative, and genuinely cares about the environment and the people around them.

Day-to-day operations:

• Being the go-to person for anything operational — making sure people have the information and tools they need and supporting problem solving across the team
• Keeping the office a great place to work, from maintaining a welcoming environment to managing supplies and facilities. We also have an upcoming office move which will sit under the responsibility of this role.
• Providing people support including maintaining HR records, coordinating recruitment and helping plan the training calendar
• Managing IT support and ensuring everyone has what they need to work effectively
• Managing Hubbub's core email inbox, making the most of enquiries to maximise impact and new opportunities
• Working closely with our finance team to keep invoices and expenses paid on time
• Keeping Hubbub's GDPR records up to date and liaising with our insurance brokers to ensure policies are current
• Board support — scheduling quarterly board meetings and liaising with trustees

• Responding to enquiries, managing bookings and following up with current and potential clients
• Liaising with our team of skippers and trip facilitators to ensure trips run smoothly

• Leading on identifying and implementing new tools and ways of working that help us operate better
• Taking ownership of Hubbub's carbon emissions reporting
• Playing an active role in shaping our culture and organisational development
• Supporting or leading on strategic people and HR initiatives

At minimum, you bring:

• Experience in a fast-paced business support or operations role.
• Strong organisational skills and the ability to juggle multiple priorities without dropping the ball.
• Comfort working independently and the ability to spot what needs doing without being asked.
• Good communication skills and confidence working with people at all levels, including senior stakeholders.
• A practical problem-solving mindset.
• Good knowledge of Microsoft suite, with experience of using various tech tools and the confidence to embrace new systems and processes to improve ways of working.
• A genuine passion for the environment, sustainability and social wellbeing.
• Alignment with Hubbub's values.

• A track record of owning and improving operational processes end-to-end.
• Experience supporting or leading culture, people or HR initiatives.
• Confidence influencing at a senior level and managing up effectively.
• An interest in organisational strategy and how teams work best.

• Intellectually and politically curious and engaged.
• Proud of the work they do.
• Upbeat, motivated by challenges, and tenacious in solving them.
• Creative, innovative and playful.
• Team players, sharing success and solving issues and challenges collaboratively.
• Organised, dedicated and conscientious, with fantastic attention to detail.
• Flexible, willing and able to respond to constant change and challenge.
• Committed to communicating in a way that is compelling, clear, accurate and accessible.

To apply for this role, please click the "Apply now" button and fill out the application form.