Overview:

Full-time fixed-term (maternity cover)
Location: London, UK (hybrid)
Language: English
Salary: not applicable
Applications closing: until filled

Job Description

At tiney, we’re on a mission to unlock the potential of every child by revolutionising early years education.

We believe all children deserve access to high-quality, nurturing, play-based learning — and that the best way to make this happen is by empowering a new generation of brilliant childminders. We use technology, community, and creativity to build a network of early educators who are not only trained and supported by us but backed by a system that’s designed to help them (and the children they care for) truly thrive.

We’re looking for a Customer Success Team Lead (Maternity Cover) to lead and support a team of advisors and support staff as they help prospective childminders move from training through to successful trading. This role is central to driving childminder activation, improving operational efficiency, and supporting growth, ensuring we continue delivering magic at scale.

Responsibilities

What you’ll be doing:

Strategy & Execution
– Design and deliver initiatives that directly support our mission and goals
Project Management
– Own projects end-to-end, tracking success and learning from what works (and what doesn’t)
Collaboration
– Work across teams to make sure your work lands with impact and heart
Customer Focus
– Stay close to our educators, ensuring we’re solving real problems
Iteration & Learning
– Test, learn, and adapt – nothing is sacred if a better way is possible

Role Requirements

We’re looking for someone who’s mission-driven, collaborative, and loves a good challenge. You don’t need to tick every box – we value potential and attitude as much as experience.

Must-haves:

Customer success or onboarding experience
- 3+ years supporting customers in success, onboarding, or operations roles
Team management
- Experience managing or coaching a small team, including setting targets and managing performance
Driving customer behaviour change
- Comfortable influencing customer decisions around pricing, hours, or business growth
Data led decision making
- Confident using performance metrics and dashboards to guide team focus and track success
Operational and process mindset
- Able to identify and implement process improvements, introduce structure, and maintain or improve internal playbooks

Nice-to-haves:

Experience working in education, early years, training or marketplaces
Experience using Hubspot or Intercom

How to apply?

To apply for this role, please fill in the application form.

To apply for this job please visit www.tiney.co.

Customer Success Team Lead (Maternity Cover)