Communications Coordinator

The Lucy Faithfull Foundation is looking for a Communications Coordinator.

Overview:

• Full-time role: 37.5 hours per week
• Language: English
• Location: Epsom – Surrey, UK (Hybrid)
• Salary: £24,570 per year
• Applications closing: 16th November

Job Description

This is a key role in a fast-paced, collaborative communications and advocacy team helping to deliver real impact in the prevention of offline and online child sexual abuse across the UK.

As a communications all-rounder, you’ll report to the Communications Manager and support colleagues across the team to deliver engaging, accessible and effective communications that help prevent child sexual abuse.

You’ll play a vital role in supporting our digital channels, campaigns and content creation – from social media and newsletters to website updates and printed materials. You’ll help us maintain a consistent, engaging and professional presence across our communication platforms and contribute to us achieving greater awareness of our work.

Responsibilities

Digital and campaign support

• Create digital and multimedia content and assets for our social media platforms and schedule and post social media content that complies with the charity’s brand guidelines.
• Compile monthly organic social media metrics for team reporting and consider opportunities for further promoting the work of the charity on social media.
• Monitor social media daily for mentions and sector news.
• Support our paid search campaign (via ad coupons), monitoring statistics and engaging with platform account managers.
• Help maintain website pages by uploading new content and ensuring information is current.

Content and marketing material creation

• Draft, proof and edit copy for social media, email, blog posts, publications and website updates, ensuring that the content is engaging, easily understood and tailored to the audience’s needs.
• Assist with the production and distribution of promotional and marketing materials such as leaflets and posters.
• Liaise with external suppliers such as designers and printers as required.
• Liaise with colleagues to gather stories, approvals and materials for campaigns or communication plans.
• Ensure all content meets accessibility, safeguarding and brand guidelines.

Administrative and team support

• Support the wider team in the delivery of communication plans or campaigns, including our advocacy goals.
• Manage team inboxes.
• Monitor the media for coverage of the charity and the sector, reporting to the wider team and charity as required.
• Maintain media contact lists, media responses and coverage and image libraries.
• Coordinate the distribution of designed leaflets and posters.
• Support events and conferences, including creating marketing materials, supporting the creation of slide decks, managing invite lists and representing the charity as external events where appropriate.

Other duties

• Have a degree of flexibility and be willing to adjust their working schedules and practices to meet the demands, challenges and opportunities of the role.
• Undertake any other tasks as are reasonably requested by the charity from time to time.
• Build effective and trusting working relationships across the charity.
• Participate in training, supervision, appraisals and team meetings so as to discharge the responsibilities of the post as effectively as possible.
• Operate firmly within the charity’s code of conduct at all times.
• Comply and work within the charity’s policies and procedures.
• Adhere to the Health & Safety at Work Act 1974 and fire regulations.
• Be passionate about the delivery of our vision of a world free from child sexual abuse.

Role Requirements

Knowledge, qualifications and experience

• Experience (paid or voluntary) in communications, marketing or digital support.
• Experience working in the charity or public sector.
• Experience working with sensitive or complex and confidential issues.
• Experience supporting paid or organic digital campaigns.
• Experience in video editing.
• Understanding of accessibility in communications and brand compliance.
• Familiarity with analytics dashboards (i.e. Google, Meta, LinkedIn).
• Experience in creating compelling presentations.

Skills and personal attributes

• Good written and verbal communication skills.
• Excellent eye for detail.
• Confident using social media platforms and digital design tools (e.g. Canva, Adobe, WordPress).
• IT literacy across the Microsoft Office suite.
• Organised and able to manage multiple tasks and deadlines.
• Team-oriented, proactive and positive with a willingness to learn new skills.
• Able to work independently and to refer or consult when necessary.
• Ability to handle sensitive, confidential issues.
• Ability to build and maintain relationships with colleagues and external stakeholders.
• An understanding of what makes engaging content and an ability to find a compelling story in our everyday work.
• Curious and solutions-focused, always looking for better or more creative ways to reach audiences.
• A commitment to deliver LFF’s vision of a world free from child sexual abuse, and to our values.

How to apply?

To apply for this role, please fill in the application form.